Warranty

Thank you for purchasing or considering purchasing a product from SmartBar. Below is all of the warranty information for our products. If you would like further clarification on any of the matters, or would like to speak to someone in person, our team is available to assist.

Bull Bar Warranty

Our warranty

We warrant to you that the SmartBar product is free from defects in workmanship and materials for the warranty period.

Fitting and use

Please ensure you:

  • fit the SmartBar product in accordance with the product information and all relevant vehicle safety and compliance laws
  • use the SmartBar product for the purpose for which it was originally designed and in accordance with the product information and all relevant vehicle safety and compliance laws

Exclusions

Our warranty does not cover:

  • normal wear and tear
  • fitting the SmartBar product other than in accordance with the product information and any relevant vehicle safety and compliance laws, including incorrect fitting
  • using the SmartBar product other than for the purpose for which it was originally designed or other than in accordance with the product information and all relevant vehicle safety and compliance laws, including unusual, improper or negligent use or misuse or overloading
  • misuse or neglect of the SmartBar product, including improper repair or maintenance or failing to repair and maintain
  • alteration, abuse, acts of nature, terrorism, vandalism, collision, road hazards or adverse conditions

Making a claim

Please immediately contact us as soon as you become aware of a possible defect in the SmartBar product. We will arrange for you to either attend a SmartBar outlet (at your cost) for a SmartBar representative to inspect the SmartBar product (as fitted to your vehicle) or for you to return the SmartBar product to us.

We will also request you to provide the purchase receipt and complete a warranty claim form.

In order to ensure our warranty is not voided, please keep the purchase receipt as proof of purchase and do not remove the fitted SmartBar product from your vehicle before contacting us. If your claim is in order, we will notify you and (at our sole discretion) either repair or replace the defective workmanship or materials (at our cost) or refund to you the purchase price you paid for the defective SmartBar product.

If further information or investigation is required or if the claim does not meet the requirements under our warranty, we will let you know.

Australian Consumer Law

The SmartBar product comes with guarantees that cannot be excluded under the Australian Customer Law. You are entitled to a replacement or refund if there is a major failure and compensation for any other reasonably foreseeable loss or damage.  You are also entitled to have the SmartBar product repaired or replaced if it fails to be of acceptable quality and the failure does not amount to a major failure.

Other consumer rights

The benefits to you under our warranty are in addition to any other rights and remedies you are entitled to under relevant consumer laws. Our warranty replaces any other warranty given by SmartBar or its supplier in respect of the SmartBar product.

Terms

The following terms have the following meanings:

Ancillary components – all bracketry and hardware, lighting and other components that are supplied with or come attached to the SmartBar bull bar.

Product information – information about the SmartBar product which may be contained in any of the documentation provided with the SmartBar product, including safety instructions, installation instructions, operating instructions, owner’s manual, service manual, labels and packaging.

Purchase date – the date you purchased the SmartBar product from a SmartBar outlet, as specified in the purchase receipt.

SmartBar manufactured component – only the product which SmartBar has directly manufactured.

SmartBar outlet – an outlet authorised by SmartBar to sell SmartBar products.

SmartBar products – products which SmartBar manufactures or sells through SmartBar outlets.

Warranty period – commences on and from the purchase date and ends as follows:

SmartBar bull bar manufactured components warranty period: the life of the vehicle to which the SmartBar product is originally fitted to.

SmartBar bull bar ancillary components warranty period: 12 months.

We/Us – ARB Corporation Limited (ABN 31 006 708 756)

Trading as SmartBar

Email:  info@smartbar.com.au

Address:  36 Waddikee road, Lonsdale SA 5160

Phone:  1300 301 320

Website:  www.smartbar.com.au

You – the purchaser of the SmartBar product from a SmartBar outlet

 

SmartBar Manufactured Components – Product Information

Fitting and use

Do not:

  • attach the SmartBar product to your vehicle using anchorages not intended for this purpose
  • use the SmartBar product for a vehicle make or model other than the vehicle make or model specified by us
  • remove the moulded label from the SmartBar product
  • modify or alter the structure of the SmartBar product or any component of the SmartBar product

Please ensure you fit the SmartBar product in accordance with the relevant vehicle safety and compliance laws. Please retain all hardware until fitment is complete and all product information after installation is complete.

If you have any issues in fitting the SmartBar product, please contact us. We recommend engaging a qualified auto-electrician to complete all wiring and using anti-seize on all threaded fittings. We recommend regularly cleaning the SmartBar product. For best results, apply a silicon-based product, such as Armor All© after cleaning. We recommend engaging an experienced plastic welder to carry out repairs to the SmartBar product.

SRS (supplementary restraint system) airbags

When fitted in accordance with the product information, the SmartBar product does not affect the operation of SRS airbags. If you fit a SmartBar product to a vehicle make or model other than a vehicle make or model specified by us, it may affect the operation of SRS airbags or crumple zone.

Disclaimer

The SmartBar product is a vehicle accessory only. You should not consider the SmartBar product as total protection for your vehicle or its occupants in the event of a collision.

Specialty Products Warranty

Our warranty

We warrant to you that the Specialty Product is free from defects in workmanship and materials for the warranty period.

Use

Please ensure you use the Specialty Product for the purpose for which it was originally designed and in accordance with the product information and all relevant safety and compliance laws.

Exclusions

Our warranty does not cover:

  • normal wear and tear
  • using the Specialty Product other than for the purpose for which it was originally designed or other than in accordance with the product information and all relevant safety and compliance laws, including unusual, improper or negligent use or misuse
  • misuse or neglect of the Specialty Product, including improper repair or maintenance or failing to repair and maintain
  • alteration, abuse, acts of nature, terrorism, vandalism

Making a claim

Please immediately contact us as soon as you become aware of a possible defect in the Specialty Product. We will arrange for you to either attend a Specialty Product outlet (at your cost) for a Specialty Product representative to inspect the Specialty Product or for you to return the Specialty Product to us.

We will also request you to provide the purchase receipt and complete a warranty claim form.

In order to ensure our warranty is not voided, please keep the purchase receipt as proof of purchase. If your claim is in order, we will notify you and (at our sole discretion) either repair or replace the defective workmanship or materials (at our cost) or refund to you the purchase price you paid for the defective Specialty Product.

If further information or investigation is required or if the claim does not meet the requirements under our warranty, we will let you know.

Australian Consumer Law

The Specialty Product comes with guarantees that cannot be excluded under the Australian Customer Law. You are entitled to a replacement or refund if there is a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Specialty Product repaired or replaced if it fails to be of acceptable quality and the failure does not amount to a major failure.

Other consumer rights

The benefits to you under our warranty are in addition to any other rights and remedies you are entitled to under relevant consumer laws. Our warranty replaces any other warranty given by SmartBar or its supplier in respect of the Specialty Product.

TeamPoly

If your claim relates to a TeamPoly rain tank, please contact us on 08 8186 9267.

Terms

The following terms have the following meanings:

Ancillary components – any pumps, hoses, plates, bracketry and hardware, and any other component that are supplied with, come attached or are used to assemble the SmartBar Specialty Product.

Product information – information about the Specialty Product which may be contained in any of the documentation provided with the Specialty Product, including safety instructions, installation instructions, operating instructions, owner’s manual, service manual, labels and packaging.

Purchase date – the date you purchased the Specialty Product from a SmartBar Specialty Product outlet, as specified in the purchase receipt.

SmartBar manufactured component – only the product which SmartBar has directly manufactured, such as the Tank, Pontoon or Base.

Specialty Product outlet – an outlet authorised by SmartBar to sell Specialty Products.

Specialty Product – products which SmartBar manufactures or sells through Specialty Product outlets.

Warranty period – commences on and from the purchase date and ends as follows:

SmartBar manufactured components warranty period: 10 years.

SmartBar ancillary components warranty period: 12 months.

We/Us – ARB Corporation Limited (ABN 31 006 708 756)

Trading as SmartBar

Email:  info@smartbar.com.au

Address:  36 Waddikee road, Lonsdale SA 5160

Phone:  1300 301 320

Website:  www.smartbar.com.au

You – the purchaser of the SmartBar product from a SmartBar outlet

Australian Consumer Law

The benefits to you under our warranty are in addition to any other rights and remedies you are entitled to under the laws of Australia.  The SmartBar bull bar or speciality product comes with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund if there is a major failure or compensation for any other reasonably foreseeable loss or damage.  You are also entitled to have the SmartBar bull bar or specialty product repaired or replaced if it fails to be of acceptable quality and the failure does not amount to a major failure.

Contact Us

We are a subsidiary of ARB Corporation Ltd ABN 31 006 708 756 trading as SmartBar.

You can contact our team on 08 8384 0292.

Our mailing address is 36 Waddikee Road, Lonsdale SA 5160.

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